Reference

What Governs Your Account on zetkuis

These terms set out how zetkuis operates, what we expect from you, and what you can expect from us — covering account access, data use, and eligibility based on where local law permits. Availability depends on your region and applicable Indonesian regulations.

Jurisdiction-dependent accessAccount eligibility rulesData and cookie policyDANA, OVO, GoPay payment scopeContact rights preserved
zetkuis What Governs Your Account on zetkuis
LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

For questions about your rights, data requests, or eligibility concerns, our support team handles legal and policy queries directly. You can reach us through live chat, email, or our in-app message channel — all routed to the same team that handles account and wallet issues.

Live Chat Open live chat from the account menu on mobile or desktop. Policy and data queries are handled by the same team that manages account and DANA, OVO, GoPay wallet support.
Email Support Send data access requests or legal queries by email. Include your registered account name and the wallet you use — DANA, OVO, or GoPay — so we can locate your record quickly.
In-App Message Use the message icon inside your account dashboard. This channel stays linked to your session, so your query arrives with your account context already attached for faster handling.
HOW WE HANDLE THIS

Data, Security and Account Integrity at zetkuis

We handle account data with a narrow-access model — only the teams that need your information to process payments or resolve support requests can access it. Your DANA, OVO, or GoPay wallet details are stored with encryption and never shared with third parties outside of payment processing. Security on your account starts at login. OTP verification is required when you sign in from a new device or browser, which means a session opened in Bekasi on your phone does not automatically extend to an unknown device. You can review active sessions and revoke any you do not recognise from the security section of your account settings.

Data Access Controls

Account data is accessible only to teams directly involved in payment processing or support resolution. We do not share your DANA, OVO, or GoPay details with unrelated third parties.

Cookie Management

We use functional and analytical cookies only. Session cookies maintain your lobby state across mobile browser tabs. You can clear or block cookies through your device browser settings at any point.

Account Security

OTP verification triggers on new-device logins. Active sessions are listed in your account security panel, and you can revoke any session you do not recognise immediately from that screen.

Data Retention and Deletion

Active account data is retained while your account remains open. Once closed, data is held for the period required by applicable law, then permanently deleted. Request deletion via support.

Common Questions About Our Legal Terms

Below are questions we receive most often about account eligibility, data rights, cookies, and how to raise a legal or policy concern with our team.

Access depends on local law and eligible regions. You are responsible for confirming that your use complies with applicable regulations in your area before opening or using an account.

Contact our support team via live chat or email, include your registered name and the wallet — DANA, OVO, or GoPay — linked to your account. We will process your request in line with applicable law.

Yes. Submit a deletion request through support. We will action it after confirming your identity and completing any legally required retention period tied to your account history.

We use session cookies for lobby continuity and analytical cookies to improve the site. You can manage or block cookies through your mobile or desktop browser settings at any time.

Wallet name matching is a verification step that protects your withdrawals. If your DANA, OVO, or GoPay name does not match your registered account name, we will pause the transaction until it is confirmed.

After closure, your data is retained for the period required under applicable law and then permanently deleted. You can request confirmation of the deletion timeline from our support team.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.